How do I contact your customer services team?
We can be contacted on email@example.com. We will get back to you within 24 hrs.
What are your opening hours?
You can place an order on line 24 hours a day.
I would like more information and more pictures.
Please email us the information you require and we will get back to you with the information you require as soon as we can.
How do I use my promotional code?
Simply, enter it in at the checkout when prompted ‘promotional code.’ You can only use one promotional code at a time.
When will you debit my order?
All orders are debited in full at the time of the order
I still haven’t received my order even though I have been notified of its dispatch.
Please contact us at firstname.lastname@example.org and we will look into it immediately. All our parcels are tracked so we will be able to resolve any problems quickly for you.
What if I am not in when you deliver?
Our larger items are sent by courier, our smaller items will be sent by parcel force or Royal Mail. Please look out for a calling card which will tell you what to do next.
What is your policy on returns?
Please see our returns page