TERMS AND CONDITIONS
All purchases are subject to the following terms and conditions. When making a purchase you agree to these terms.
THESE TERMS AND CONDITIONS DO NOT AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER.
- DEFINITIONS & INTERPRETATION
1.1 In these conditions, the following words and phrases shall have the meanings ascribed to them below:
1.1.1 “Customer” means the person or party who purchases the Products from the Seller;
1.1.2 “Seller” means Sloane Home Limited whose registered office is 11 Wrens Court, 46 South Parade, Sutton Coldfield, West Midlands, B72 1QY.
1.1.3 “Contract” means any contract between the Seller and the Customer for the sale and purchase of the Products, subject to and incorporating these conditions;
1.1.4 “Products” means any Products agreed in the Contract to be supplied to the Customer by the Seller (including any part or parts of them).
1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.3 Words in the singular include the plural and in the plural include the singular.
1.4 A reference to one gender includes a reference to the other gender.
1.5 Condition headings do not affect the interpretation of these conditions.
- ENTIRE AGREEMENT
2.1 Subject to any variation under condition 2.2, the Contract shall be based on these terms and conditions.
2.2 These conditions apply to all the Seller’s sales and any variation to these conditions should be expressly agreed in writing, agreed by both parties and signed by a Director of the Seller.
- CONTACT DETAILS
3.1 Customers can contact the Seller in writing by writing to 11 Wrens Court, 46 South Parade, Sutton Coldfield, West Midlands, B72 1QY.
3.2 Customers can contact the Seller via email on firstname.lastname@example.org
3.3 Customers can contact the Seller via telephone on 01656 890295
- ORDER PROCESS
4.1 All orders placed by the Customer are subject to final acceptance by the Seller.
4.2 Following receipt of any order, the Seller will send to the Customer an order acknowledgement via email, detailing the Products which have been ordered. This communication is not an order confirmation or order acceptance from the Seller.
4.3 Acceptance of the Customer’s order and the completion of the Contract between the Seller and Customer will take place when Products are dispatched to the Customer, unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer.
- DESCRIPTION AND PRICING
5.1 The description of the Products shall be as set out on the Seller’s website at the time the Customer places an order.
5.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Seller and any descriptions or illustrations contained in the Seller’s website are issued or published for the purpose of giving an approximate idea of the Products described in them. If more information about our products is required, please contact the Seller.
5.3 Every effort is made by the Seller to ensure that prices shown on the Seller’s website are accurate. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order. If the Seller does not receive an order confirmation within 3 days of informing the Customer of the error, the order will be cancelled automatically. If the Customer cancels the order, or if the order is cancelled automatically due to the expiry of the 3 day period, the Seller will refund or re-credit the Customer for any sum that has been paid as soon as possible and within a maximum of 14 days.
5.4 All prices are shown in UK £s (pounds sterling) and include VAT and any other taxes or charges (where applicable) at the applicable current rates but exclude delivery charges.
6.1 Delivery of the Products shall be made:
6.1.1 to the Customers address;
6.1.2 at the Sellers sole discretion, to any address specified by the Customer; or
6.1.3 by the Customer collecting Products at the Seller’s premises if agreed by both parties before the contract is entered into, at any time after the Seller has notified the Customer that the Products are ready for collection. Details of where to collect the Product will be agreed between the Seller and the Customer before the contract has been concluded.
6.2 The Customer acknowledges that they are over the age of 18 years old and are legally able to purchase alcoholic products.
6.3 Any dates specified by the Seller for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time and within a maximum of 30 days, unless both parties have agreed to extend the delivery date.
6.4 If delivery is made in accordance with condition 6.1.3 above, the Customer shall take delivery of the Products within 5 days of the Seller giving it notice that the Products are ready for delivery.
6.5 If without reasonable cause, the Customer fails to accept delivery of any of the Products when they are ready for delivery/delivered, or the Seller is unable to deliver the Products on time because the Customer has not provided appropriate instructions, documents, licences or authorisations then:
6.6 If the Seller is requested to re-deliver the Products following a failed delivery in accordance with condition 5.5, the Seller reserves the right to make a reasonable additional charge for such re-delivery and the consumer will be informed of this cost before any redelivery is attempted. If we are unable to arrange re-delivery as we are unable to contact the Customer after making reasonable attempts to do so, then the Seller may cancel the contract.
6.7. If the Seller fails to deliver the goods to the Customer because of the following reasons then the Customer may cancel their contract with the Seller if:
(a) the Seller refuses to deliver the goods or,
(b) delivery of the Product within any agreed deadline was essential or,
(c) the Seller was informed before the contract was entered into that delivery of the Product(s) within a deadline was essential
6.8 Products shall not be delivered in instalments unless expressly agreed by the Customer and Seller before the contract is entered into.
6.9 For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you, or alternatively to collect the goods yourself from our premises. If you would like the seller to make delivery arrangements for you, please contact us by using the contact details supplied in Term 3 (above) and a quote for delivery can be provided for you. Please contact us before placing any order as the Seller may not be able to offer a delivery service in some cases.
7.1 The product will become the responsibility of the Customer from the time of delivery to the Customer or nominated person or when the Customer collects the product from the Seller’s premises, where this has been agreed.
8.1 Payment for the Products by the Customer can be made by any method shown on the Seller’s website.
9.1 If the Customer purchases the Products using the Sellers website, the Customer may cancel the Contract no later than 14 days after delivery of the Products for any reason.
9.2 For the avoidance of doubt, there shall be no right to cancel a Contract where the Customer has changed their mind and purchased Products which:
9.2.1 were purchased on site at the Sellers premises;
9.2.2 any Products which become inseparably mixed with other items after delivery e.g. used in a cocktail or recipe and mixed with other ingredients
9.2.3 products which are sealed for hygiene purposes or health protection and then opened when you receive them
9.2.4 products which are perishable
9.2.5 products which are personalised or made to a customer’s specifications.
9.3 The Customer may cancel the Contract by contacting the Seller by writing to Sloane Home Limited at the address provided in Clause 3 above. Please have your order number and details of your order to hand when you contact us or put this information, including your full name and address in any written communication that you send to us. This will help the Seller to identify the order and process the cancellation as quickly as possible. We have also included a copy of a cancellation form below which you can complete and return to us. You may use this form if you wish to but you do not have to.
9.4 If the Customer elects to cancel the Contract, they shall at their own cost return the Products to the Sellers premises. Products must be returned to the Seller within 14 days of cancelling the contract.
9.5 Whilst the Products are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Products.
9.6 The Seller will refund the purchase price as soon as possible and within a maximum of 14 days from the date that the goods have been received or we have received proof that the goods have been posted back to the Seller.
9.7 The Customer will be responsible for the cost of returning the Products to the Seller if they cancel the contract because they have changed their mind.
9.8 The Customer is responsible for ensuring they look after the Product whilst it is in their care and the Seller may make deductions from any refund given in the following circumstances:
9.8.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.8.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(complete and return this form only if you wish to withdraw from the contract)
To [trader’s name, address, telephone number and, where available, fax number and e-mail address to be inserted by the trader]
I/we [*] hereby give notice that i/we [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
10.1 If you believe that goods are faulty, not fit for their purpose made known to the seller or not as described then please contact the Seller as soon as possible so the Seller can address your concerns.
10.2 If any disputes occur between the Customer and the Seller, the Seller will endeavour to resolve this dispute within a reasonable time and in-line with the Complaints Procedure.
10.3 If the dispute is not resolved, the Seller will send the Customer a letter outlining the reasons why they have not been able to resolve the dispute. The Seller is not legally required to engage in an Alternative Dispute Resolution Scheme but may consider a use of such scheme. Details of a certified Alternative Dispute Resolution scheme will be provided to consumers in the written letter or on request.
10.4 If the Customer has purchased a Product online and has a dispute with the seller, they may wish to use the Online Dispute Resolution Platform to help resolve the dispute. This can be particularly helpful if the Customer is based outside of the UK. The online dispute platform can be accessed here:
- LIMITATION OF LIABILITY11.1.Nothing in these conditions excludes or limits the liability of the Seller:
11.1.1 for death or personal injury caused by the Seller’s negligence; or
for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability.
11.2 If the Seller fails to comply with these terms, they are responsible for loss or damage that the Customer suffers that is a foreseeable result of breaking this contract or failing to use reasonable care and skill, but are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the Seller and Customer knew it might happen, for example, if the Customer discussed it with us during the sales process.11.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
- How we may use your personal information
12.1 How we will use your personal information. We will use the personal information you provide to us:
12.1.1To supply the products to you;
12.1.2 To process your payment for the products; and
12.1.3 If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
12.2 We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
12.3 We will only give your personal information to other third parties where the law either requires or allows us to do so.
13.1 The Seller may assign the Contract or any part of it to any third party but if they so, they will notify the Customer as soon as possible.
13.2 The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Seller.
14.1 Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not.
14.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
14.3 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract and it may enforce the contract at a later time.
14.4 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
14.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
14.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
- BUSINESS CUSTOMERS
15.1 If you are a business customer, please note that some of the above terms will not apply to the contract. For a further discussion about supplying your business, please contact Leanne Johns on the contact details supplied in Clause 3 above.
15.2 The following terms will not apply to the contract if the Customer is a business Customer:
15.2.1 The whole of Clause 8
15.2.2 Clause 10
15.2.3 Any other Clauses that are specific to consumer contracts or laws which protect consumer Customers.
16.1 Save to the extent that any exclusion or restriction of liability may be prohibited by statute, all implied warranties relating to the Products (statutory or otherwise) including (without limitation) any warranties relating to quality or fitness for a particular purpose, shall be fully excluded.
17.1 As a business customer, you do not have the right to change your mind and return products. However, we pride ourselves on the quality of our products so if you do have any concerns about the products you have received, please contact us. The Seller can then work with you to resolve these concerns wherever possible.
17.2 Subject to the Sellers written agreement and the payment of a re-stocking charge (which is 25% of the purchase price) by the Customer, the Products may be returned at the expense of the Customer within 5 working days of delivery.
18.1 All images held on this site are Copyright of Sandie Peters Photography. Tel: (+44) 0 7775794888 or Owned by Sloane Home Limited email@example.com